The best time to clarify scope, approvals, documentation and aftercare is before a deposit starts production. A short written checklist protects both the client and the maker.
Questions about the design
Ask what deliverables you will see, how many revisions are included, what counts as approval, whether dimensions are final, and how a wedding band or existing jewellery will be considered.
Questions about stones and materials
Confirm whether a stone is exact or indicative, its origin and documentation, the metal alloy, supporting stones, treatments or enhancements where relevant, and what substitutions would require consent.
Questions about price and timing
Clarify GST, deposits, milestone payments, expiry of quotes, variables, cancellation terms, expected completion and how delays or requested changes are handled.
Questions about delivery and aftercare
Ask about insured delivery, collection, sizing, warranty scope, inspection, maintenance and returns. Customised pieces can have different conditions, so read the published policies.
Practical checklist
- Get the scope and specifications in writing.
- Record the exact stone or allowance.
- Understand approval and revision limits.
- Confirm the payment and cancellation terms.
- Keep every final document with the piece.
General educational information only. Specifications, pricing, availability, certification and timeframes should be confirmed for the individual piece.
Discuss your jewellery brief privately
Share your preferred style, budget range, timing and any stones or references you already have. Luxe Mint Global can then clarify suitable next steps and what information is needed for a considered quote.