Refund and Returns Policy

This policy does not exclude rights under Australian Consumer Law.

Ready-to-ship and online checkout products

Request a change-of-mind return within 14 days of delivery. The item must be returned in the same condition with its packaging, documents, tags and certificates. The customer pays return shipping, insurance and safe packaging unless Australian Consumer Law requires otherwise.

Custom, sourced and altered pieces

Custom, sourced, engraved, resized and special-order pieces are governed by the accepted final quote. Cancellation may be limited once sourcing, resizing, engraving, certification or custom production has started.

Costs already incurred

Shipping, insurance, certification, payment fees and custom work may be non-refundable where those costs have already been incurred, unless required otherwise by Australian Consumer Law.

Faulty or not-as-described items

Contact us promptly at info@luxemintglobal.com. We will provide the remedy required by Australian Consumer Law, which may include repair, replacement or refund.