At Luxe Mint Global, we are committed to delivering high-quality jewellery with transparency, security, and trust. The following policies outline our procedures for shipping, inspection, authentication, and customer protection.
1. Order Processing
All pieces are carefully prepared prior to dispatch. This may include sourcing, quality checks, and final presentation.
- Ready-made items: Dispatched within standard processing timeframes
- Custom or made-to-order pieces: Production timelines will be communicated prior to confirmation
Customers will be notified once their order has been processed and dispatched.
2. Shipping & Delivery
All orders are shipped to the delivery address provided at checkout.
- Customers are responsible for ensuring all shipping details are correct
- We are not liable for delays or delivery issues caused by incorrect or incomplete address information
- Shipping times may vary depending on location and item type
For security purposes, we recommend using a safe and secure delivery location.
3. 14-Day Inspection Period
We provide a 14-day inspection period from the date of delivery.
During this period:
- Customers may assess the item to ensure it meets expectations
- Return requests must be submitted within this timeframe
To be eligible:
- Item must be unworn and in original condition
- All packaging, certificates, and documentation must be included
- No alterations, resizing, or modifications
4. Final Sale Policy
After the 14-day inspection period, all sales are considered final.
- No refunds, returns, or exchanges for change of mind
- This policy is in place to protect product integrity and prevent misuse
Custom-made or personalised items are final sale and are not eligible for return, except where required under Australian Consumer Law.
5. Digital Authentication & Security
All pieces are recorded, documented, and may be digitally verified prior to dispatch.
This process:
- Confirms authenticity
- Protects against tampering or substitution
- Supports long-term verification of each item
Items may be linked to internal records or digital authentication systems as part of our quality assurance process.
6. Return Integrity & Verification
All approved returns undergo strict inspection.
Returns may be refused if:
- The item shows signs of wear
- The item has been altered or resized
- There are inconsistencies with original records or documentation
This ensures the integrity of all pieces and protects both the business and customers.
7. Faulty or Misrepresented Items
Nothing in this policy excludes your rights under Australian Consumer Law.
You may be entitled to a repair, replacement, or refund if a product:
- Has a major fault
- Is not as described
- Is not of acceptable quality
Requests must be supported with evidence and submitted within a reasonable timeframe.
8. Return Procedure
To initiate a return:
- Contact us via email with your order details
- Await approval before shipping the item
- Return the item securely with all original contents
Customers are responsible for return shipping unless the item is confirmed faulty.
9. Refund Processing
Once a return is received and inspected:
- Approved refunds are processed to the original payment method
- Processing time: 5–10 business days
10. Customer Responsibility
By completing a purchase, customers agree to:
- Provide accurate shipping information
- Handle and inspect items responsibly
- Comply with the terms outlined in this policy
11. Contact
For all enquiries regarding orders, returns, or policies, please contact us via the official email provided on our website.